Got Questions About jiji18?
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The minimum age to register and play on jiji18 is 21 years old. This is strictly enforced in line with Philippine gaming regulations. We verify the age of all players during the registration process. Any account found to belong to a player under 21 will be immediately suspended and any funds returned. We take our responsibility to prevent underage gambling very seriously.

No. Each player is permitted to hold only one active jiji18 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature on the login page or contact our support team for assistance.

Account verification on jiji18 requires you to submit a valid government-issued ID. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's license
• PhilSys National ID
• Voter's ID

Upload clear photos of your ID through the Account Settings page. Verification is typically completed within 24 hours. You may also be asked to verify your registered mobile number via OTP.

If you've forgotten your password, click the "Forgot Password" link on the jiji18 login page. Enter your registered email address and we'll send you a password reset link. Follow the instructions in the email to set a new password. For security, password reset links expire after 30 minutes. If you don't receive the email, check your spam folder or contact our 24/7 support team.

jiji18 supports the most popular payment methods used by Filipino players. You can deposit and withdraw using:

• GCash — instant e-wallet transfers
• PayMaya — fast digital wallet payments
• BPI — online banking transfer
• BDO — online banking transfer
• Metrobank — online banking transfer

All transactions are processed in Philippine Peso (PHP / ₱). No currency conversion fees apply for Filipino players.

The minimum deposit on jiji18 varies by payment method. GCash and PayMaya deposits start from as low as ₱50, making jiji18 accessible to players of all budgets. Bank transfer minimums may be slightly higher depending on your bank's own transfer limits. Check the Cashier section of your account for the most up-to-date deposit minimums for each method.

jiji18 processes withdrawals as quickly as possible. Here's a general guide to withdrawal timeframes:

• GCash / PayMaya: Usually within a few minutes, up to 1 hour during peak periods
• BPI / BDO / Metrobank: 1–3 business days depending on your bank's processing schedule

Please note that your account must be fully verified before your first withdrawal can be processed. Withdrawals requested on weekends or Philippine public holidays may experience slight delays.

jiji18 does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer amount. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. jiji18 will always display the exact amount you will receive before you confirm any withdrawal.

jiji18 offers a wide variety of games to suit every type of player. Our library includes:

• Slot games — hundreds of titles from classic 3-reel slots to modern video slots with bonus features
• Bingo — online bingo rooms with multiple card options and jackpot prizes
• Live casino — real-time tables hosted by live dealers including baccarat, roulette, blackjack, and more
• Sports betting — bet on PBA, NBA, UFC, boxing, football, and other major sports events
• Sabong — online cockfighting betting popular among Filipino players

New games are added regularly, so there's always something fresh to try on jiji18.

Yes! jiji18 is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The jiji18 mobile experience is designed to be smooth and responsive, whether you're playing on a smartphone in Manila or a tablet in Cebu. Simply visit jiji18.com on your mobile browser and log in to your account to start playing.

All games on jiji18 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are reputable international studios whose RNG systems are independently tested and certified. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. jiji18 is committed to offering a fair gaming environment for all players.

jiji18 offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page of your account after registration. Welcome bonuses are subject to wagering requirements, which means you need to play through the bonus amount a certain number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer on jiji18.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific promotion's terms on jiji18.

To claim a promotion on jiji18, log in to your account and navigate to the Promotions section. Select the offer you want to claim and click the "Claim" button. Some promotions are automatically credited to your account upon qualifying (for example, after making a deposit of a certain amount), while others require you to opt in manually. If you have any trouble claiming a promotion, our 24/7 support team is happy to help.

Setting deposit limits on jiji18 is easy. Log in to your account, go to Account Settings, and select the Responsible Gaming tab. From there, you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. If you want to increase a limit, a 7-day cooling-off period applies. Decreasing a limit takes effect right away. We strongly encourage all players to set limits that reflect their personal budget.

Self-exclusion is a tool that allows you to voluntarily suspend your jiji18 account for a set period — from 6 months up to permanently. During self-exclusion, you will not be able to log in, deposit, or place bets. You will also be removed from all jiji18 marketing communications. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our 24/7 support team who can process it immediately on your behalf. Self-exclusion requests are honoured without question.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. We encourage players to reach out to:

• PAGCOR — The Philippine Amusement and Gaming Corporation provides responsible gaming guidelines and support resources for Filipino players.
• NCMH Crisis Hotline — The National Center for Mental Health operates a 24/7 crisis line for mental health support, including gambling-related stress.
• Gamblers Anonymous Philippines — Peer support groups and a 12-step recovery program with meetings in Manila, Cebu, Davao, and other cities.
• jiji18 Support Team — Our team is available 24/7 and can help you activate any responsible gaming tool immediately.

You can also visit our dedicated Responsible Gaming page for more information and a full self-assessment tool.

Yes. jiji18 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We collect and process your data only as necessary to operate your account and comply with applicable regulations. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone has accessed your jiji18 account without your permission, take the following steps immediately:

• Change your password right away using the Account Settings page
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the issue is investigated
• Check your registered email for any suspicious activity notifications

jiji18 takes account security very seriously. We recommend using a strong, unique password and never sharing your login credentials with anyone.

jiji18 does not sell your personal data to third parties. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors and identity verification services — but only to the extent necessary to provide those services. All third-party partners are bound by strict data protection agreements. For complete details, please review our Privacy Policy.